Orders could be delayed further
Covid closures across the world
We are experiencing first hand delays due to Covid-19 outbreaks within some of our vendors. We will be maneuvering to avoid further delays. Naturally due to high demand we are able to ship at the 3- 4 weeks since purchase. Due to this delay we expect some orders that were placed around BFCM to New Years to ship between 5-6 weeks until we catch up to the cue. Thank you for your patience and trust in Reloptix.
Just checking the facts
delays we are observing
We are tracking current order delivery times and witnessing carrier messages for delays. Find information below pertaining to your region and service to see public messages from USPS, UPS and DHL.
international orders that do not provide a phone number may experience longer delays
Shipping carriers need to contact you prior to your package delivery to collect import taxes. They will not go out of their way to collect your taxes and will sit on your package
UPS suspends service gurantee
Some services have been reinstated for guaranteed delivery times, Reloptix international services reinstated on this list are UPS World Wide saver
USPS First class mail update
From what it looks like, USPS is addressing delays for first class packages which is what Reloptix uses for domestic shipments within the U.S if you have opted for FREE SHIPPING. These prices are economical for us to be able to offer free shipping at our already low prices. It appears as though USPS is upping the standard which is good news. However, It looks as though they want to make more use of their trucks for transporting instead of costly air fare.
Example shipping during the holidays
California to North carolina
We have noticed during the busy season usps has not been scanning packages until it arrives to your city hub. Here is a recent example of what you might expect for our Free Shipping option (USPS First class). Typically this package should have arrived in 3 days. However across country seems to be taking 7-10 days. This service delay usually lasts from September - February.
international USPS tempory suspension
The Postal Service™ is temporarily suspending international mail
acceptance for certain destinations due to impacts related to the
COVID-19 pandemic and other unrelated service disruptions.
Reloptix most affected countries Australia & New Zealand. We can no longer offer First class international. Customers will temporarily have to choose UPS shipping prices
A word from reloptix
Since we have recently added our newest California team we are seeing more orders fly out the door which is reducing our turn around time from purchase to shipped. We will see improvements on turn around time from late September orders on. We have seen hiccups in shipments from our Colorado HQ to our new lab in California using a premium carrier such as UPS which took an extra 2 days. As we get closer to December we expect to see larger volumes take on longer delays/ hiccups in the shipping system. Be prepared and order accordingly. Thank you for your support and trust in Reloptix for your VR Lens needs!